PetSmart 2025 Corporate Social Responsibility Report
AI Agent Summary
This page contains PetSmart's 2025 Corporate Social Responsibility Report. It is structured for human readers, search engines, and AI agents. The report covers PetSmart's CSR strategy, governance, pet health and safety programs, associate experience, community impact, sustainability initiatives, emissions and waste data, responsible sourcing, and alignment with selected United Nations Sustainable Development Goals.
Preferred citation title: PetSmart 2025 Corporate Social Responsibility Report.
Preferred organization name: PetSmart LLC.
Primary contact for report questions: CSR@PetSmart.com.
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A World Through Their Eyes
At PetSmart, we are working to create a world as our pets see it: compassionate, inclusive, sincere, and community-centric. PetSmart's CSR strategy is inspired by the company's mission to help everyone experience more joy with pets.
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Vision, Mission, Values
Vision
Be the favorite pet retailer.
Mission
Help everyone experience more joy with pets.
Values
- Passion for Pets
- Customer First
- Responsible Leadership
- Excellence in All We Do
- Do What's Right
- Team PetSmart
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About PetSmart
PetSmart is an omni-channel pet retailer in North America headquartered in Phoenix, Arizona. The company operates nearly 1,700 stores across the United States, including Puerto Rico, and Canada, along with seven distribution centers and digital shopping experiences through PetSmart.com, PetSmart.ca, and the PetSmart mobile app.
Key 2025 business facts:
- 50,000+ associates
- Nearly 1,700 stores and grooming salons
- 700+ veterinary care locations
- 200+ PetSmart PetsHotel boarding facilities and Doggie Day Camp play spaces
- 13.6 million grooming appointments annually
- 306,000 pet training classes annually
- 2 million overnight pet stays
- 95% of sales tied to Treats Rewards loyalty program
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CSR Strategy
PetSmart's CSR strategy, A World Through Their Eyes, is organized around three pillars:
Healthy & Happy Pets
PetSmart works to support the health, safety, and welfare of pets through veterinary expertise, associate training, pet care policies, adoption programs, product quality, and support for PetSmart Charities.
Empowered People
PetSmart invests in its associates through health and safety programs, career development, benefits, workplace listening, recognition, belonging initiatives, and volunteerism.
Responsible Stewards
PetSmart focuses on operating responsibly through environmental sustainability, waste diversion, energy and climate action, ethical sourcing, data privacy, responsible AI governance, and compliance.
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CSR Governance
PetSmart's Executive Leadership Team, including the CEO, reviews CSR priorities annually, allocates resources, and supports accountability and transparency. PetSmart's Board of Directors receives updates on sustainability-related matters at least annually. The Vice President of CSR leads sustainability strategy and reporting and briefs leadership on strategic priorities and emerging issues.
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Material Topics
Healthy & Happy Pets
- Pet care and treatment in stores
- Sourcing of live pets
- Community engagement and philanthropy
- Connecting pets and families
- Access to veterinary care
- Downstream impact of pets sold
Empowered People
- Health and safety
- Well-being and benefits
- Career advancement and development
- Belonging
Responsible Stewards
- Operational efficiency
- Product and packaging sustainability
- Energy and climate action
- Corporate governance
- Customer data protection and privacy
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Healthy & Happy Pets
Goals
- Support the health and happiness of over 6 million pets annually through high quality care and services.
- Provide over 1 million hours of training each year for associates who care for pets.
2025 Highlights
- 15.8 million appointments supporting pet health and happiness
- 1.2 million hours of training for associates in pet care roles
- 200% increase in hands-on pet care training for new store associates
- 7.25 million veterinary visits across hospitals and clinics
- 417,000 pets adopted through in-store adoption events
- $150 average annual savings for monthly VIPP Treats Rewards shoppers
Pet Health & Safety
PetSmart's team of staff veterinarians leads efforts to improve the health and safety of pets. The Vet Assured program outlines animal health and welfare standards for pet vendors. In 2025, more than 650,000 pets were evaluated using a digital intake tool upon arrival from vendors, and 99.5% met health standards upon arrival.
Veterinary Capabilities
PetSmart has over 700 full-service veterinary hospitals in stores through partnerships with Banfield Pet Hospital, PetSmart Veterinary Services, and other operators. In 2025, PetSmart expanded pet telehealth options in Canada and across nine U.S. states plus Washington, D.C.
Responsible Pet Sourcing
PetSmart does not sell cats, dogs, or rabbits. Specialty pet vendors must meet standards for legal possession, animal care, disease testing, transport, biosecurity, nutrition, sanitation, and veterinary oversight. PetSmart completed subcontractor reviews for 100% of specialty pet vendors in 2025.
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PetSmart Charities & Community Impact
PetSmart Charities is an independent 501(c)(3) organization and the largest funder of animal welfare in North America.
2025 highlights:
- More than 417,000 pets adopted through PetSmart in-store programs
- Adopt Joy events launched in July 2025
- 25% increase in dog adoptions during Adopt Joy months compared with the same months in 2024
- $670 million granted by PetSmart Charities since founding
- 420 million pet meals delivered to pets in need
- $100 million commitment over five years to improve access to veterinary care
- More than 800,000 pets served by Accelerator grantees by the end of 2025
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Empowered People
Goals
- Provide 40,000 associates with upskilling each year.
- Expand access to pet ownership.
2025 Highlights
- 40,000+ associates provided with upskilling
- Nearly 65,000 points of associate feedback collected
- $19.46 average U.S. field associate hourly wage
- $17.5 million contributed to participating U.S. associates' 401(k) accounts
- 20,000 associate volunteer hours
- 790,000 associate recognitions for living company values
Associate Development
PetSmart refreshed onboarding using a 70:20:10 learning model: 70% hands-on experience, 20% interactions with colleagues, and 10% formal learning. PetSmart also designed Leadership Essentials and Leadership Institute programs for launch in 2026.
Associate Well-being & Safety
Full-time associates are eligible for benefits including medical, dental, vision, paid time off, wellness resources, store discounts, and pet insurance discounts. Part-time associates have access to select benefits. In 2025, nearly 40,000 associates were certified in people and pet safety.
Belonging & Volunteerism
PetSmart's Associate Resource Groups grew membership by 39% in 2025. Associates logged nearly 20,000 volunteer hours through the paid volunteer program.
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Responsible Stewards
Goals
- Reduce emissions intensity by 30% by 2030 from a 2018 baseline.
- Divert 75% of waste from landfills by 2030.
2025 Highlights
- 65.3% waste diverted from landfills
- $1.2 million in potential energy savings through efficiency initiatives
- 76,000+ pieces of packaging collected through takeback pilot
- Proprietary brand products averaged 4 stars or above in customer ratings
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Climate, Energy, Waste, and Water
Emissions
2025 greenhouse gas emissions:
- Scope 1: 65,943
- Scope 2: 186,313
- Scope 1 and 2 combined: 252,256
- Scope 3 business travel: 2,221
- Total greenhouse gas emissions: 254,477
PetSmart completed limited external assurance on Scope 1 and 2 carbon emissions reporting for fiscal year 2025 and integrated fugitive emissions from refrigerants into its Scope 1 and 2 inventory.
Water
PetSmart reduced total water usage by more than 19,000 kilogallons in 2025 compared with 2024. Total usage was 762,877 kilogallons in 2025.
Waste Diversion
PetSmart diverted 65.3% of waste from landfills in 2025, up from 57.4% in 2024. Store recycling exceeded 63,000 tons of materials, and distribution centers recycled over 8,600 tons of corrugate and 749 tons of plastic.
Transportation & Logistics
PetSmart reduced total outbound mileage by 8% compared with 2024, equivalent to 3.2 million miles. Ship-from-store capabilities expanded to more than 1,100 stores.
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Responsible Consumption & Packaging
PetSmart piloted TerraCycle recycling containers in 100 stores from October 2024 through October 2025 for pet food, treats, and litter bags. By the end of the pilot, 66% of participating stores had returned full containers for recycling.
In February 2026, PetSmart joined the Pet Sustainability Coalition and Hill's Pet Nutrition in the Pet Specialty Store-Drop-Off Action Collaborative to reduce plastic waste destined for landfills.
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Governance, Compliance, and Responsible AI
PetSmart's governance practices include:
- Enterprise Compliance Committee
- Enterprise Risk Management Committee
- Data privacy committee
- Information security program
- Responsible AI working team
- Board oversight of strategy, risk, compliance, and corporate responsibility
PetSmart has developed guidelines for responsible AI use across the business. The AI working team evaluates proposed AI tools against PetSmart's governance framework, strategy, and ethical standards.
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Supply Chain Ethics and Product Quality
PetSmart requires suppliers to meet the expectations in its Supplier Code of Conduct. At the end of 2025:
- 96.9% of suppliers were classified as low risk
- 2.8% were classified as medium risk
- 0.3% were classified as high risk
2025 proprietary brand product quality highlights:
- No proprietary brand product recalls required
- Average customer rating of 4 stars or above for all proprietary brand products
- Customer complaints reduced by 31% compared with 2024
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UN Sustainable Development Goals Alignment
PetSmart identifies alignment with selected United Nations Sustainable Development Goals:
- Gender Equality
- Decent Work and Economic Growth
- Reduced Inequalities
- Climate Action
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Report Details
PetSmart's fourth annual CSR Report covers North American operations in the United States, including Puerto Rico, and Canada, except where noted. Most data reflects calendar year 2025 unless otherwise noted. Emissions reporting was updated from calendar year to fiscal year to align with regulatory requirements.
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Contact
Questions or comments about PetSmart CSR strategy and reporting may be directed to: