Contact Us

Pet Parents (Customers)

For customer care, please call (888) 839-9638 Monday–Friday between 8 a.m. and 9 p.m. Eastern Time or visit PetSmart Customer Care.

Investors

Financial Information

PetSmart makes certain financial information available to our lenders on record, holders of our notes, bona fide prospective investors of our notes, bona fide securities analysts and bona fide market makers (collectively, ”Authorized Recipients”). The financial information provided to Authorized Representatives includes annual audited financial statements, generally made available within 120 days after the end of our fiscal year, which ends on the Sunday closest to January 31, and unaudited quarterly financial statements, generally made available within 60 days after the end of each of the first three quarters of each fiscal year as well as certain required current reports after the occurrence of certain reportable events. Any Authorized Recipient requesting access to our financial information is required to (i) treat all such reports (and the information contained therein) as confidential, (ii) not use such reports and the information contained therein for any purpose other than their investment or potential investment in the notes and (iii) not publicly disclose any such reports (and the information contained therein). Our financial information will be posted on a secure website, which can be accessed only by our Authorized Recipients. We may deny access to any competitively sensitive information to any such person to the extent that we determine in good faith that the provision of such information would be competitively harmful to us.

Lender Earnings Calls

PetSmart will host a webcast and teleconference call for Authorized Representatives after financial information is posted to the secure website (“Earnings Call”). Prior to each Earnings Call, PetSmart will notify Authorized Representatives of the date and time of the Earnings Call and direct Authorized Representatives to contact the company to gain access to the secure website, which will contain details on how to access the Earnings Call. Our lenders under the credit facilities will receive details on how to access the call from the administrative agents for the respective credit facilities.

Accessing PetSmart’s Secure Website

For Authorized Representatives who would like to access the secure website but have not yet been qualified by PetSmart, please email your request to the contact below. You can access the “Request for Access to Financial Information” form here. Upon qualification, you will be sent an email with the login instructions. PetSmart Investor Relations | Tel: 623-587-2025 | E-mail: [email protected]

Media

If you are a member of the news media, trade publication, or the financial community, you may download the PetSmart trademarks and marketing materials as displayed and linked from this page for non-commercial use only, provided you reproduce the trademarks and marketing materials in the exact original form of display and retain all trademark and copyright and notices.

Media FAQs

How do I schedule an Interview with a PetSmart associate or capture footage at a local PetSmart store?

Approval is needed to interview any PetSmart associate or capture photos or video inside a store. Please email your media request to [email protected].

How do I request an interview with a PetSmart executive or expert?

To request an interview, email your inquiry to [email protected]. Where can I find information like the number of stores and management team bios?

For key information about PetSmart, including number of stores, visit the Our Story page. Leadership team headshots and bios can be found on our Leadership Team page.

Where can I download the PetSmart logos and other assets?

For downloadable assets, please visit our images and media links below. For other requests, please contact us at [email protected].

How can I stay updated on the latest news from PetSmart?

For the latest news from PetSmart, please visit our Newsroom page.

I’m a customer and have feedback or a question for PetSmart. Who should I contact?

For customer care, please call (888) 839-9638 Monday-Friday between 8 a.m. and 9 p.m. EST.

Where can I find PetSmart’s return policy?

Our return policy can be found on PetSmart.com.

Where can I find PetSmart’s privacy policy?

Our privacy policy can be found on PetSmart.com.

Students

Case Study Information: We’re sorry, but we’re not able to provide detailed information about our corporate strategies, marketing programs or internal systems and processes.

Intern Programs: Are you interested in learning more about or applying for our intern program? Contact our Emerging Talent team at [email protected].

Vendor Partners

Are you interested in having your products featured in our stores? Contact our Merchandising team at [email protected].

Are you an existing vendor that’s interested in partnering with our Treats® Rewards loyalty program? Contact our Loyalty team at [email protected].