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Our Resources

With support from PetSmart, PetSmart associates and donations from our loyal pet parents, PetSmart Charities is the leading funder of animal welfare in communities across North America. Since its founding in 1994, PetSmart Charities had granted more than $500 million to change-making organizations that help transform the lives of pets and those who love them, and has saved more that 11 million pets through adoption. With a four-star rating from Charity Navigator (the highest available), PetSmart Charities remains in the top 1% of all charities ranked. Visit PetSmart Charities for more details or to get involved.

Link to Quick Facts

Contact Us

Pet Parents (Customers)

For customer care, please call (888) 839-9638 Monday–Friday between 8 a.m. and 9 p.m. Eastern Time or visit PetSmart Customer Care.

Investors

Financial Information

PetSmart makes certain financial information available to our lenders on record, holders of our notes, bona fide prospective investors of our notes, bona fide securities analysts and bona fide market makers (collectively, ”Authorized Recipients”). The financial information provided to Authorized Representatives includes annual audited financial statements, generally made available within 120 days after the end of our fiscal year, which ends on the Sunday closest to January 31, and unaudited quarterly financial statements, generally made available within 60 days after the end of each of the first three quarters of each fiscal year as well as certain required current reports after the occurrence of certain reportable events. Any Authorized Recipient requesting access to our financial information is required to (i) treat all such reports (and the information contained therein) as confidential, (ii) not use such reports and the information contained therein for any purpose other than their investment or potential investment in the notes and (iii) not publicly disclose any such reports (and the information contained therein). Our financial information will be posted on a secure website, which can be accessed only by our Authorized Recipients. We may deny access to any competitively sensitive information to any such person to the extent that we determine in good faith that the provision of such information would be competitively harmful to us.

Lender Earnings Calls

PetSmart will host a webcast and teleconference call for Authorized Representatives after financial information is posted to the secure website (“Earnings Call”). Prior to each Earnings Call, PetSmart will notify Authorized Representatives of the date and time of the Earnings Call and direct Authorized Representatives to contact the company to gain access to the secure website, which will contain details on how to access the Earnings Call. Our lenders under the credit facilities will receive details on how to access the call from the administrative agents for the respective credit facilities.

Accessing PetSmart’s Secure Website

For Authorized Representatives who would like to access the secure website but have not yet been qualified by PetSmart, please email your request to the contact below. You can access the “Request for Access to Financial Information” form here. Upon qualification, you will be sent an email with the login instructions. PetSmart Investor Relations | Tel: 623-587-2025 | E-mail: [email protected]

Media

If you are a member of the news media, trade publication, or the financial community, you may download the PetSmart trademarks and marketing materials as displayed and linked from this page for non-commercial use only, provided you reproduce the trademarks and marketing materials in the exact original form of display and retain all trademark and copyright and notices.

Media FAQs

How do I schedule an Interview with a PetSmart associate or capture footage at a local PetSmart store?

Approval is needed to interview any PetSmart associate or capture photos or video inside a store. Please email your media request to [email protected].

How do I request an interview with a PetSmart executive or expert?

To request an interview, email your inquiry to [email protected]. Where can I find information like the number of stores and management team bios?

For key information about PetSmart, including number of stores, visit the Our Story page. Leadership team headshots and bios can be found on our Leadership Team page.

Where can I download the PetSmart logos and other assets?

For downloadable assets, please visit our images and media links below. For other requests, please contact us at [email protected].

How can I stay updated on the latest news from PetSmart?

For the latest news from PetSmart, please visit our Newsroom page.

I’m a customer and have feedback or a question for PetSmart. Who should I contact?

For customer care, please call (888) 839-9638 Monday-Friday between 8 a.m. and 9 p.m. EST.

Where can I find PetSmart’s return policy?

Our return policy can be found on PetSmart.com.

Where can I find PetSmart’s privacy policy?

Our privacy policy can be found on PetSmart.com.

Students

Case Study Information: We’re sorry, but we’re not able to provide detailed information about our corporate strategies, marketing programs or internal systems and processes.

Intern Programs: Are you interested in learning more about or applying for our intern program? Contact our Emerging Talent team at [email protected].

Vendor Partners

Are you interested in having your products featured in our stores? Contact our Merchandising team at [email protected].

Are you an existing vendor that’s interested in partnering with our Treats® Rewards loyalty program? Contact our Loyalty team at [email protected].

Images and Media

If you are a member of the news media, trade publication, or the financial community, you may download the PetSmart trademarks and marketing materials as displayed and linked from this page for non-commercial use only, provided you reproduce the trademarks and marketing materials in the exact original form of display and retain all trademark and copyright and notices.

Additional Resources

If you are a member of the news media, trade publication, or the financial community, you may download the PetSmart trademarks and marketing materials as displayed and linked from this page for non-commercial use only, provided you reproduce the trademarks and marketing materials in the exact original form of display and retain all trademark and copyright and notices.

Ethics & Integrity

At PetSmart, we are the trusted partner to pet parents and pets, a reputation we’ve earned through our commitment to doing what’s right and leading with integrity. Our success is rooted in the trust we build and maintain with each other, our business partners and our communities. Across our stores, distribution centers and home offices, our collective success is defined both by our individual decisions and actions, and the way we work together.

Making good decisions is what our Code of Ethics & Integrity (our Code) is all about. Our Code outlines expectations for how we do business and work together at PetSmart, and the ethical and legal responsibilities that we share.

Click here to download our Code of Ethics & Integrity

PetSmart is committed to doing the right thing, but we cannot address concerns and solve problems unless we know about them. We don’t just encourage–we expect–all associates to raise questions and concerns about PetSmart’s business practices and their work environment using the Speak Up resources included in our Code.

Human Rights/California Transparency

California Transparency in Supply Chains Act of 2010

PetSmart is strongly committed to respecting and protecting human rights wherever we operate. Suppliers and vendors play a key role in helping us manage our global supply chain in a socially responsible manner. We require our suppliers and vendors to comply with all applicable laws relating to working hours, fair wages, and minimum employment age. PetSmart does not tolerate any kind of child or forced labor or human trafficking.

The California Transparency in Supply Chains Act of 2010 requires certain companies to publicly disclose their efforts to eradicate human trafficking and slavery from their global supply chains. PetSmart does the following to eradicate human trafficking and slavery from our global supply chain manufacturers.

Verification PetSmart uses an enterprise risk management (ERM) process to identify and assess major risks to the company. Human rights violations in PetSmart’s supply chain is an identified risk on the ERM process which is reviewed and updated on an annual basis.

Audits At PetSmart, we require our key international proprietary brand vendors to undergo an independent third party social accountability audit, which includes a review of human trafficking and slavery issues. These vendors generally receive notification of a pending audit one to two months prior to the audit. PetSmart determines the frequency of these independent third party audits based on an analysis of the risk of the products supplied by these vendors. Generally, these independent audits are conducted every one to three years. PetSmart verifies the documentation from these third party audits, and if a vendor fails to comply with any of the above requirements, PetSmart promptly reviews the failure with the vendor to determine a solution, if possible. PetSmart ceases to do business with vendors that cannot maintain these requirements.

PetSmart does not conduct audits of our national brand product vendors. National brand product vendors have a direct relationship with their suppliers and are themselves directly responsible for compliance with all applicable laws involving human trafficking and slavery in their supply chains. If PetSmart learns of a failure with one of our national brand vendors, PetSmart promptly reviews the failure with the vendor to determine a solution, if possible. PetSmart ceases to do business with vendors that cannot maintain these requirements.

Certification PetSmart requires international vendors to comply with all applicable laws and regulations in the jurisdictions in which they operate. With each shipment of products to PetSmart, all international vendors must provide a signed certification that the products they provide to us, and the materials incorporated into these products, comply with the laws and regulations regarding slavery and human trafficking of the country or countries in which they do business. Vendors must also certify that any vendor or subcontractor used in the manufacturing or distribution of the products they provide comply with these standards.

PetSmart provides our Quality Assurance Handbook to proprietary brand vendors. The Handbook outlines PetSmart’s criteria, minimum quality standards, and expectations for its proprietary brand vendors. Each vendor is required to certify in writing its understanding of, and adherence to, the terms contained in the Handbook. The Handbook requires that our proprietary brand vendors, including contractors or subcontractors, comply at a minimum with the prevailing labor laws of the country or countries and state(s) in which they operate. When regulations are nonexistent or conflict with the fundamental values of PetSmart, the Handbook requires proprietary label vendors to meet the accepted practices established by other manufacturing countries, as determined by PetSmart.

PetSmart also provides a Master Vendor Agreement to the majority of our vendors, both domestic and international. The Agreement requires that our vendors comply with all U.S. and foreign laws governing the products the vendor supplies to PetSmart, including laws related to the manufacture of the products. PetSmart’s purchase orders contain terms and conditions requiring that our vendors’ products comply with all applicable federal, state, provincial, and local laws, including those governing manufacture. If a vendor fails to comply with any of the above requirements, PetSmart promptly reviews the failure with the vendor to determine a solution, if possible. PetSmart ceases to do business with vendors that cannot maintain these requirements.

Internal Accountability PetSmart is strongly committed to respecting and protecting human rights wherever we operate. All employees are provided with PetSmart’s Code of Ethics and Integrity, and all employees are required to certify that they have reviewed and understand the Code. The Code requires PetSmart and its employees to follow all applicable laws relating to working hours, paying fair wages, and minimum employment age, and states that PetSmart does not tolerate any kind of child or forced labor or human trafficking. The Code also states that we hold our suppliers and vendors to the same high standards that we follow. The Code requires that if any employee suspects that human rights violations or inhumane/unethical pet handling practices are occurring in our supply chain, he or she has a responsibility to discuss those concerns with management. An essential element of the Code is each employee’s responsibility to report any situation that causes concern. We provide a number of avenues for our employees to report such concerns, including an anonymous hotline administered by an independent third party, and we strictly prohibit retaliation against anyone who in good faith reports a possible violation of the Code.

Training PetSmart provides periodic training on human trafficking and forced labor issues to all applicable employees in our merchandising department, including buyers, product managers, and quality assurance managers, along with other employees working with our supply chain.